Getting Help


We are committed to helping our campus community be successful in achieving remote work continuity.  With many of us now working from off campus, our walk-in and in-person support services need to be facilitated a little bit differently from before.  The following explains how to get the help you need from each service, while we follow social distancing practices and work remotely.

OIT Tech Clinic - help with your computer

Customers seeking assistance with their computers or software should contact the IT Service Desk at [email protected] or 609-258-HELP.  Service Desk consultants will assist you and, if needed, direct your support request to specialized technology support teams who can provide additional assistance remotely. 

Software and Token Requests

To order software, go to www.princeton.edu/oitstore.  If you have software related questions, send them via email to [email protected].  

DUO hardware tokens are available for new users who do not have a smartphone. To request a DUO token, send email to the [email protected].  Orders will be processed once received, and deliveries will be facilitated using the Mail and Package locker service at the Frist Campus Center.  

Network Connection Requests 

If you need assistance with connection to the campus wireless service, please contact the IT Service Desk at [email protected] or 609-258-HELP. 

Student Support Services

Student Technology Consulting (STC) Support

Students seeking technology assistance should contact the IT Service Desk at [email protected] or 609-258-HELP,  rather than their STCs.  

OIT Computer and Printer Cluster Support

All locations are stocked with paper toner, and ink, as needed. To report issues with cluster equipment or to report supply needs, complete the online Printer Service Request form.  

SCAD/DCS Technical Support

To request support from your department's SCAD/DCS support staff, contact them in the manner that is typical for your department.   

The IT Service Desk will also continue to direct and escalate tickets to SCAD/DCS support specialists, as appropriate. 

IT Service Desk

To get assistance from Service Desk support staff: 

You may also submit your support inquiry or service request using the Princeton Service Portal at www.princeton.edu/services.