Getting Help


We are committed to helping our campus community be successful in achieving remote work continuity.  With many of us now working from off campus, our walk-in and in-person support services need to be facilitated a little bit differently from before.  The following explains how to get the help you need from each service, while we follow social distancing practices and work remotely.
 

OIT Tech Clinic - help with your computer

Customers seeking assistance with their computers or software should contact the OIT Support and Operations Center (SOC) at helpdesk@princeton.edu or 609-258-HELP.  SOC consultants will assist you and, if needed, direct your support request to specialized technology support teams who can provide additional assistance remotely. 
 

OIT Store - Software and Token Requests

The Online OIT Store remains open and ready for software license sales.  To order software, go to www.princeton.edu/oitstore.  If you have software related questions, send them via email to oitstore@princeton.edu.  

DUO hardware tokens are available for new users who do not have a smartphone. To request a DUO token, send email to the oitstore@princeton.edu.  Orders will be processed once received, and deliveries will be facilitated using the Mail and Package locker service at the Frist Campus Center.  
 

Computer Repair Services

While we work remotely, staff and students on campus who need computer repair will be given a replacement device, on loan, from their department or OIT computer inventory.  To request this service, staff and students (on campus) should contact the OIT Support and Operations Center (SOC) at helpdesk@princeton.edu or 609-258-HELP. 

Network Connection Requests 

For students who remain on campus, we ask that you please leverage the eduroam wireless service at this time, as networking staff are not available on campus to address these requests.  If you need assistance with connection to the campus wireless service, please contact the Support and Operations Center at helpdesk@princeton.edu or 609-258-HELP. 
 


Student Support Services

 

Student Technology Consulting (STC) Support

Students seeking technology assistance should contact the OIT Support and Operations Center (SOC) at helpdesk@princeton.edu or 609-258-HELP,  rather than their STCs.  

OIT Computer and Printer Cluster Support

For those students who remain on campus, the OIT Computer and Printer Clusters remain open.  All locations are stocked with paper toner, and ink, as needed. To report issues with cluster equipment or to report supply needs, complete the online Printer Service Request form.  
 

Student Computer Initiative (SCI) Program

The Student Computing Initiative (SCI) store remains open and continues to take orders.  When placing orders, students can request direct delivery to their current place of residence, as has always been the case. 

To review SCI computer offers and/or order a Princeton SCI computer, visit www.princeton.edu/sci
Questions about the SCI program should be sent to oitstore@princeton.edu

 

SCAD/DCS Technical Support

The technical support specialists of the SCAD/DCS program continue to provide support through remote means.  To request support from your department's SCAD/DCS support staff, contact them in the manner that is typical for your department.   

The Support and Operations Center (SOC) will also continue to direct and escalate tickets to SCAD/DCS support specialists, as appropriate. 

 

OIT Support and Operations Center (SOC)

OIT has added technical support staff to the OIT Support and Operations Center (SOC) team to help with the increase in calls and email requests for technology support.  To get assistance from SOC support staff: 

You may also submit your support inquiry or service request using the Princeton Service Portal at www.princeton.edu/services.